We understand that buying shoes is very convenient but it also comes with its challenges. If you have issues with your feet such as width, bunions, orthotics we may be able to assist you in your choice so please feel free to contact us.
We offer a 30 day exchange policy (from date of order) for incorrect sizing or wrong fit. Postal charges are not refundable and return postage is at customer's cost. Hence posting out and returning is at the customer's expense.
Returned items are to be unworn and in original condition with original packaging.
Proof of purchase with a copy of our receipt is to be included.
Returned goods should be posted to Songs and Shoes, PO Box 55 Montmorency Vic 3094.
Once returned goods are received we will assess the condition to approve the refund to customer. Customers will be advised via email that the refund has been approved.
Songs and Shoes reserves the right to decline an item for refund if it is received beyond the 30 day return period from date of purchase; if the item shows signs of wear and tear indicating it has been worn; or if it is not returned in its original and undamaged packaging. Should this be the case the customer will be contacted and the item returned to the customer at the customer's expense.